Define the term operations management.
The business function that plans, organizes, coordinates, and controls the resources to
produce a companys goods and services. Is a management function that involves managing
people, equipment, technology, informatio
Compare LANs, WANs, and MANs.
A local area network (LAN) is designed to connect a group of computers in close proximity to
each other such as in an office building, a school, or a home. A wide area network (WAN) spans a large
geographic area, such as a st
Compare disruptive and sustaining technologies.
Disruptive technology is a new way of doing things that initially does not meet the needs
of existing customers. Disruptive technologies tend to open new markets and destroy old ones.
Sustaining technology p
Chapter 2: As business has evolved into the 21st century, organizational dependence on
data analysis for decision-making is significant, sometimes absolute. Strategic (long term),
tactical (foreseeable future, typically 3 - 5 years) and operational (day t
Differentiate between customer facing processes and business facing processes.
Processes that are customer facing result in a product or service that is received by an
organizations external customer. Processes that are business facing are invisible to th
Describe the important ethical concepts stemming from information technology.
There are multiple ethical concepts that have stemmed from information technology:
1. Intellectual Property Intangible creative work that is embodied in
Chapter 6 Test
Describe the broad levels, formats, and granularities of information.
1. Information Levels:
a. Individual - Knowledge, goals, and strategies.
b. Department - Goals, revenues, expenses, revenues, and strategies.
Explain the three components of an enterprise architecture.
The three components of an enterprise architecture are:
1. Supporting Operations Information MIS infrastructure identifies where and
how important information, such a customer records, is maintai
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