DAmore-McKim School of Business
SCHM2301 Supply Chain and Operations Management - Section 02 Class Number: 33062
Monday & Wednesday: 2:50pm-4:30pm, 119 Dodge Hall Spring 2017
214 Hayden Hall
Phone: 617-373-3498 Email:
The Firebird Electric needstoanalyzeandtodecide whethertomakeortopurchasethe
housings parts. T
he partnership betweenthe FirebirdElectricand RoadMasterwentverywell
with the companys reliability and well organized operation center
Eastern Waves Case Study
Eastern Waves Inc. is a steel manufacturing company located in Kuantan, Malaysia. It has
several plants in Malaysia and China and produce various downstream steel products such as
angle steel, I-beam, and round bar. The key materi
In this case, its evident that the order entry system at Evergreen Products is very
slow and has many touch points that are causing it to slow down. Evergreen wants to fix this
slow down and
SCHM 2301 Final Exam Study Guide
Chapter 12: Demand Planning Forecasting and Demand Management
Demand Planning: both forecasting and managing customer demand to reach operational
and financial goals.
Demand Forecasting: predicting future customer demand
SCHM2201 Midterm 1 Study Guide
Chapter 1: Operations & Operations System
Operations: creation of goods and services.
Elements of the system:
1. Inputs: land, labor, capital, information.
2. Transformation process
3. Outputs: goods & services.
Chapter 5 - Manufacturing and Service Process Structures
2. An insurance company uses the following tasks to process paperwork. Forty claims need to be
processed in an eight-hour day.
a. What is the takt time?
Takt time = [8 hours/day x
Feedback / Measurement: Communicating and Assessing Operations Strategy
1- The strategic Profit Model (SPM) (DuPont Model): shows how income and balance sheet
data are interrelated and how operational changes (often measure in time, defects, labor