Joseph M. Juran & the rest of the
writers on Quality Management
Joseph M. Juran
Slide 1 of 5
Juran tends to take a more strategic and planning
approach to improvement than does Deming.
Juran promotes the view that organizational quality
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THE NEW SEVEN
PREPARED BY :
WHAT ARE THE
NEW SEVEN Q.C. TOOLS
Process Decision Program Charts
Matrix Data Analysis
HISTORY OF THE
Key Customer-Focused Practices for Performance Excellence
Identify the most important customer groups and markets, considering competitors and
other potential customers, and segment the customer base to better meet differing needs.
Understand both near-
Key Workforce-Focused Practices for Performance Excellence
Understand the key factors that drive workforce engagement, satisfaction, and motivation.
Design and manage work and jobs to promote effective communication, cooperation, skill
Toward a Systematic Approach to the Design
and Evaluation of Automated
A Case Study in Singapore
Kevin Spieser, Kyle Treleaven, Rick Zhang, Emilio Frazzoli, Daniel Morton, and
Abstract The objective of this work is