Advantages of Written Communication
Less expensive than a personal visit
A letter gets into an office when a telephone call may not
People attach greater importance to a written message
than a phone cal
What is it?
_ in writing refers to the writer's attitude
toward the reader and the subject of the
message. The overall _ of a written
message affects the reader just as one's
_ of voice affects the listener in everyday
P L A N N I N G YO U R M E S S A G E
PLANNING YOUR DOCUMENT
1. Identify your purpose
2. Identify your audience
3. Choose the best approach
1. IDENTIFY YOUR PURPOSE
Your reader to do
WRITING GOOD WILL
Types of messages
Messages of thanks
Announcements, invitations, or welcome messages
Get-well wishes or sympathy
Messages that maintain or reactivate business
Routine Thank you messages
Send a messa
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Types of Interviews
Panel or Team interview
Serial or corporate ladder interview
Simultaneous group interview
Preparing for the i
How do executives produce their letters?
Writing at the keyboard Vs. Longhand
What is the minimum typing speed
required for communication?
Purpose: to set up a meeting
Things to keep in mind:
1. Make sure that the facts are accurate
2. Give all necessary details
3. Keep your tone courteous and friendly
4. keep the clo