Chapter 9 Notes / Informal Reports
-Reports are vital to flow of information in business.
-Informal reports are relatively short (8 or fewer pages) and are usually
written in memo or letter format.
-Routine reports keep managers informed about co
Chapter 5 Notes
Electronic Messages and Digital Media
-Storing and accessing of data along with software applications in remote
network clusters, or clouds, is called cloud computing.
Organizing Emails and Memos
-Emails and memos inform employees
-People are more likely to grant requests is they see direct or indirect
benefits to themselves.
-Writing plan for persuasive request include opening, body, and closing.
-Persuasive claim and complaint messages make
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Chapter 1 Notes
Communication Skills as Career Filters
-College graduates with bachelors degrees will earn nearly 3 times as much
as HS dropouts.
-Developing career boosting communication skills requires instruction,
practice, and feedback from a
Chapter 3 Composing Business Messages Notes
-Business executives and human resource staff rate writing skill as the most
important skill that a new employee should possess.
-Writing involves researching, organizing, and composing.
-Questions to a
Chapter 2 Notes
The Business Writing Process
-For business messages and oral presentations, your writing should be
purposeful, persuasive, economical, and audience oriented.
-Quality over Quantity.
Following a systematic process helps beginni
-The sting of bad news can be reduced by giving reasons, communicating
sensitively, and treating the receiver fairly.
-The goals in communicating negative news are explaining clearly, acting
professionally, conveying e
Chapter 6 Notes
Understanding business letters
-The principal channel for delivering messages outside a firm is a business
-Business letters are important for messages requiring a permanent record,