Methods of enquiry
Writing letters of enquiry
Methods of enquiry:
An enquiry can be made by telephone, fax, or email.
The contents of an enquiry will depend on 3 things:
o How well you know the supplier
6 May 2011
London SE23 IJF
For the attention of the Sales Manager
Tran Thi Thu Trang
After studying this part, the students
should be able to:
Have ability to understand the language of
international business letters in English.
Have ability to write some routine
Mr. Chan has sent a letter to Hubner GmbH, enquiring about some earth-moving equipment he saw
at a trade fair. In his reply, Hubners Sales Director, Gustav Fest, refers to specific questions asked by
Mr. Chan. Read Fests letter and tick the items which
Make words from the jumbled letters and match them with the definitions below.
i. ELSA RO ETRRNU
j. NATYUQIT DSNUOTCI
Clark Fitzpatrick Builders plc
Your ref: PT/WP
Our ref: FL/01
Ms doreen french
Glaston Potteries Ltd
thank you for your letter and the enclosed catalogue giving deta
All the sentences below could be used in complaints, or replies to them. Match the sentences in
column A with sentences in column B with similar meanings. Then put a tick by the sentences which are
most suitable for business correspondence.
The verbs in the box can all be used with the noun order. Choose the best verb to complete each
sentence. Use each verb only once, and in the correct form.
1. We would like to _ an order wit