1. Speaking Talking to others to convey information effectively. I think this is important
because in order to help someone find what they need, or ask for help, or just any type
of communication, you need to be able to speak effectively.
2. Contact With
Mystery Shopping Assignment
Choose either a restaurant or department store to do your shop.
Name of restaurant or department store and what is its location.
Red Lobster in Geneva, IL.
What time did you visit the location?
7 pm on a Friday.
Reference and Research Strategies
5th September 2013
Although I do not work in public services, I am out and about much of the time
and experience customer service transactions or situations on a daily basis. Most of
them are positiv
Search Tool Analysis
I went on to the Todd Library databases and took a look at EBSCO because that
one was familiar to me, I used that for most of my research projects all through middle
and high school and if it was easy enough for me to navigate then I
I had to visit my local library in order to get some information for a project I had to
do for a different class, so on Thursday the 22nd I took a trip over there and decided to
ask a librarian instead of jumping right into it myself.
Improve Future Reference Services Report
References services right now are already the most advanced they have ever
been. Nowadays you can hop on the computer and start up an online chat with a
reference librarian, send a text, and of course, phone calls