Not too easy. Not too difficult.
Students will gain knowlegdge and skills of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers
I learnt management approach to long–term success through customer satisfaction i.e. in a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
Hours per week:
Advice for students:
Group discussions and class attendance is vital for success in this course as well as personal reading.