Motivation is the set of processes that arouse, direct, and maintain human
behavior toward attaining some goal.
Components of motivation:
1- Arousal: this is the drive, the energy, or the reason behind our actions.
2- Direction: It is the choices that we
Attitudes are relatively stable clusters of feelings, beliefs, and behavioral
intentions toward a specific object, person, or institution.
The phrase relatively stable refers to the feelings that are not fleeting and that,
once formed, tend to persist.
Why is communication important in todays business world?
1- Technology has sped up the face of work: communication must be more
effective because there is less time to correct errors or misunderstandings.
2- Teams enhance the need for coordination.
Chapter 8: Group Dynamics and Work Teams.
Group dynamics: factors governing a groups formation and development,
structure, and interrelationship with individuals, other groups, and the
organizations within which it exists.
Group: a collection of two or mo