STRATEGIES FOR TECHNICAL
COMMUNICATION IN THE
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In my role as a business analyst at a software development
shop I see a lot of technical writing, much of it terrible. For
some reason, people whose job it is to be precise and logical
often fail to do so when the language of expression is English,
1- Find an example of an informational document or a set of
instructions or a persuasive letter.
Sample Persuasive Letter to Government
April 17, 2012
495 Jaybird Lane
Wilmington, TN 59283
Tennessee Department of Transportation
Attn: Colin B
There are a lot of types of work that someone might be interested in.
some of these types are IT, Electric, instrument, mechanical, and welding.
Surly, anyone is interested in something. I am interested in IT. I love work as
an IT helpdesk for many reason
Dear Mr. Julian,
Please find enclosed my CV in application for the post advertised.
I prepared myself very well for this position. The nature of my degree course has prepared me for
this position. I am a fast and accurate writer, with a keen eye for detai
1- It is important to define a term or concept for all of the following reasons EXCEPT _.
A. because you are legally responsible for any document you prepare, clear and precise definitions
B. because terms and concepts
1- All of the following statements about email benefits are true EXCEPT _.
A. email creates an electronic paper trail.
B. email is useful for people working in different time zones.
C. email users can include attachments.
D. email pri
1- Inefficient style _.
A. can be unethical by confusing or misleading the audience.
B. helps the audience spend less time reading.
C. is likable even though it is unclear and wordy.
D. results in more informative and more
1- Typical questions producers ask when organizing information for users include all
of the following EXCEPT _.
A. how do I end?
B. according to which sequence will users approach this material?
C. how do I emphasize my style of assessment?
D. what b
1- Technical communication is _.
A. reader based.
B. task oriented.
C. context sensitive.
D. written, visual, digital, and oral.
E. All of the above.
2- Who creates technical communication?
A. virtually all professionals
1- Ethical standards that are good for business might include all of the following EXCEPT _.
A. telling investors the truth about profits and losses.
B. inflating claims about your company's commitment.
C. promoting high standards to e
Many different types (genres) of
oLike music, genres encompass wide variety
Two main modes of argumentation:
Help an audience understand an issue, text,
or idea with greater depth.
Trying to change an audiences mind
What is a conversation in academic
oAcademic writers strive to create a
conversation (or dialogue) about ideas or
oThe result of ongoing conversation is an
increase in our knowledge of the subject
matter at hand.
How to enter a conversati
RECOGNIZING ETHICAL ISSUES IN
TECHNICAL WRITING RECOGNIZING ETHICAL ISSUES IN TECHNICAL COMMUNICATIONS
In this weeks reading, we will cover the section of
TECHNICAL WRITING DOCUMENTING SOURCES
What Is Plagiarism?: page 422
Identifying Sources and Information to be Documented:
Taking Effective and Accurate Note
Technical communication, perhaps more than any other type of communication, must be accurate.
Technical communication, regardless of the value of its content and presentation, loses all credibility if it
contains errors at the expression leve