Caritas Bianchi College of Careers
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Caritas Bianchi College of Careers (明愛白英奇專業學校) ** School Info Caritas Bianchi College of Careers (明愛白英奇專業學校) has 3 departments in Course Hero with 81 documents.

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Caritas Bianchi College of Careers Documents (81)

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  • 1 pages 成績1.jpg

    成績1.jpg

  • 93 pages Safety, Security & Emergency.ppt
    • Safety, Security & Emergency.ppt
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Safety, Security and Emergencies & Overview of Security Department Why do a hotel need Security? 1. Staff responsibilities in guests safety and security 1. Report irregular activities & suspicious personnel seen in the hotel to own superior immediately 2.
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    Safety, Security & Emergency.ppt

  • 2 pages CS2.docx
    • CS2.docx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Caritas Bianchi College of Careers Higher Diploma in Hospitality Management Customer Services Home Work 2 Case study Name : Gary CHEUNG S/N : 15200147 The real-life cases below are intended to help you apply the principles and concepts of complaint handli
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    CS2.docx

  • 3 pages Exam.docx
    • Exam.docx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Short Question @40 1. Personal qualities and attributes @6 Technical Skill, involve specialized knowledge of tools, techniques, methods, or procedures associated with a specific type of activity. @2 Human Relations Skill, the ability of a manager to work
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    Exam.docx

  • 43 pages FO wk 3 Hotel Service & Facilities 080118.ppt
    • FO wk 3 Hotel Service & Facilities 080118.ppt
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Services and Facilities The complexity and completeness of hotel services and facilities is highly depended on the hotels type, business volume, manpower and clientele. In general, hotel services and facilities are grouped into SIX categories. 1. Room and
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    FO wk 3 Hotel Service & Facilities 080118.ppt

  • 25 pages Reservation.ppt
    • Reservation.ppt
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Objectives for Reservations At the completion of this unit, the students will able to: 1. Describe the different types of reservations and identify the information sought during a reservation inquiry and contained in a reservation record. 2. Identify majo
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    Reservation.ppt

  • 20 pages The role of room rate-1.ppt
    • The role of room rate-1.ppt
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • The Role of the Room Rate Ringo Lau THE ROOM RATES IMPACT ON GUEST DEMAND Room rates communicate a great deal about a hotel. Higher than average rates indicate a well-run property. The rate of growth in room prices has held roughly steady at 5.8% per year
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    The role of room rate-1.ppt

  • 16 pages FO wk2 Key Skills 080118.ppt
    • FO wk2 Key Skills 080118.ppt
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Key Skills Key Skills Domains Fundamental Skills Communicate Manage Information Use Numbers Think & Solve Problem Ref: IVE /High Dip Key Skills Domains Personal Management Skills Demonstrate Positive Attitude and behaviors Be Responsible Be Adaptabl
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    FO wk2 Key Skills 080118.ppt

  • 13 pages Overview of Concierge.ppt
    • Overview of Concierge.ppt
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • 1. The Organization Chart of Concierge Chief Concierge Assistant Concierge Airport Representative Supervisor Airport Representative Bell Captain Doorman Bell attendant Concierge Clerk Driver Parking Attendant 2. What is Concierge ? temp (360p).mp4 The F
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    Overview of Concierge.ppt

  • 16 pages Handling customer complaints.pptx
    • Handling customer complaints.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Complaint Handling Definition of Complaint Why do Guests not return? Personal Attitude 68% Merchandise 14% 9% Price Other Contacts Move away Die 5% 3% 1% Welcoming Complaints Complaint Improvement Improved Business Satisfied Customer Complaints are Opport
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    Handling customer complaints.pptx

  • 12 pages Harvard Referencing Workshop.pptx
    • Harvard Referencing Workshop.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Harvard Referencing Workshop Referencing- an Introduction Many referencing styles Harvard easy to learn/simple to use Start when search for sources - record all the details - enable accurate referencing later Why reference? Demonstrate researched appropri
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    Harvard Referencing Workshop.pptx

  • 40 pages Front office operations presentation 1.ppt
    • Front office operations presentation 1.ppt
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Explain the main duties of the reception department and guest cycle process Ringo Lau 1 What is Front Office? 2 temp (360p).mp4 3 Front office operations The front office functions: 1- Reservation 2- Registration 3- Room and Rate assignment 4- Guest servi
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    Front office operations presentation 1.ppt

  • 22 pages classification-of-guestrooms-Week 4.ppt
    • classification-of-guestrooms-Week 4.ppt
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • CLASSIFICATION OF GUESTROOMS According to Number of Beds: Single room a room with a single bed, and is sold to only one person. Twin room a room with two single beds, good for two persons. Double room a room occupied by two persons with one double bed. Do
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    classification-of-guestrooms-Week 4.ppt

  • 3 pages Standard of greeting.doc
    • Standard of greeting.doc
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Hotel staff: "Good Morning - thank you for calling IHG hotel (mention your hotels name), how may I direct your call? " Guest: "I need to speak to someone from room reservation" Hotel Staff: Reservations (Reconfirm the department), Connecting your call Sam
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    Standard of greeting.doc

  • 2 pages FO Assignment and presentation.doc
    • FO Assignment and presentation.doc
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Assignment of introduction of front office Topic: Desirable and explain the guest cycle of front office in the five stars hotel in details? Submitted and presentation date: December 15, 2015(Class 14) Numbers of word: words of 1500-2000 (15% of marks) Num
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    FO Assignment and presentation.doc

  • 2 pages Housekeeping Assignment.docx
    • Housekeeping Assignment.docx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Housekeeping Assignment Name : CHEUNG GARY Class : HDHM Student number: S 15200147 Date : 27-Oct-2015 1)How can Helen and Jesse be creative about recruiting top-notch people for the housekeeping department? Helen and Jesse could be referred to the followi
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    Housekeeping Assignment.docx

  • 40 pages Customer services Week 3.pptx
    • Customer services Week 3.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Customer services HD Year One 2015 Week Three The Five Customer Service Dimensions Research by experts in the field of service management tell us there are five essential dimensions that customers look for, and evaluate when they buy products or services.
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    Customer services Week 3.pptx

  • 40 pages Travel and Tourism Environment Week 6 Impact 1.pptx
    • Travel and Tourism Environment Week 6 Impact 1.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Travel and Tourism Environme nt Week 6 1 A probably more realistic approach is taken by Bjorklund and Philbrick (1972). Here, the host population is not seen as a homogeneous group, but as made up of individuals with varying interests and other characteri
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    Travel and Tourism Environment Week 6 Impact 1.pptx

  • 52 pages Creating a Culture of Customer Service.pptx
    • Creating a Culture of Customer Service.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Creating a Culture of Customer Service Customer Service Week Five Year One Values What is important in your company What is measured? What is celebrated? Customer Service Customer Service is NOT a department.Its an attitude! You know the secret Cust
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    Creating a Culture of Customer Service.pptx

  • 34 pages Travel and Tourism Environment Week 5.pptx
    • Travel and Tourism Environment Week 5.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Travel and Tourism Environ ment/Sector Week Five Behavior of A Responsible Tourist Tourists Code of Behavior Travel in a spirit of humility and with a genuine desire to learn more about the people of the host country. Be sensitively aware of the feelings
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    Travel and Tourism Environment Week 5.pptx

  • 34 pages Destination Geography Week 3.pptx
    • Destination Geography Week 3.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Destination Geography Week 3 Role and Functions of Attractions in the Touri sm Industry Destinations As mentioned, popular attractions facilitate the growth of a destination and services such as hotels, restaurants and shops gather around the attractions
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    Destination Geography Week 3.pptx

  • 37 pages Travel and Tourism Demand.pptx
    • Travel and Tourism Demand.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Travel and Tourism Sector/Enviro nment Week 4 Demand and Supply A brief market review Tourism is traveling to and staying in places fo r recreational, leisure or business purposes. To urism comprises hospitality and transportation services. Hospitality i
    • Register Now

    Travel and Tourism Demand.pptx

  • 27 pages TT3.ppt
    • TT3.ppt
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Travel & Tourism Management Week 3 Factors influencing demand for tourism 1 Introduction There is a wide range of factors which can influence the demand of tourism in touristgenerating countries. For example, the increase of disposable income and paid hol
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    TT3.ppt

  • 162 pages Air Travel and Airline Operations Review.pptx
    • Air Travel and Airline Operations Review.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Air Travel and Airline Operations Review ICAO International Civil Aviation Organization (ICAO) was created in 1944 to promote the safe and orderly deve lopment of international civil aviation throughout the world. It sets standards and regulations necess
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    Air Travel and Airline Operations Review.pptx

  • 17 pages Hotel Service Quality.ppt
    • Hotel Service Quality.ppt
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Customer Services Week Four Quality Service Evidence of Service from the Customers Point of View Operational flow of activities People Steps in process Flexibility vs. standard Technology vs. human Process Contact employees Customer him/herself Othe
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    Hotel Service Quality.ppt

  • 95 pages Travel and Tourism Sector Review.pptx
    • Travel and Tourism Sector Review.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Travel and Tourism Sector Revision Definitions of Tourism The time dimension involved in the touri sm visit, which requires a minimum and a maximum period of time away from the h ome area and the time spent at the desti nation. In most cases, this would i
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    Travel and Tourism Sector Review.pptx

  • 65 pages Customer Service Review.pptx
    • Customer Service Review.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Customer Service Review To provide effective customer service, you'll be glad to hear that you don't need to know theory! Just like you, customers have four basic needs: The need to be understood customers might show this by speaking slowly or loudly, rep
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    Customer Service Review.pptx

  • 32 pages Tour Operation Management Week Five.pptx
    • Tour Operation Management Week Five.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Tour Operation Management Week Five Tourism advertising The objectives of tourism advertising are no different from those of advertising for other products. Holloway (2004: 265) summarizes the underlying objectives of advertising in three words: informin
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    Tour Operation Management Week Five.pptx

  • 32 pages Functions of Travel Agency and Tour Operation.pptx
    • Functions of Travel Agency and Tour Operation.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Functions of Travel Agency and T our Operation Week 4 Provision of Travel Information Information is an essential function of travel a gency and tour operation. An information seek er can become a customer to buy package tou rs when detailed information
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    Functions of Travel Agency and Tour Operation.pptx

  • 40 pages Week 3 Airline.pptx
    • Week 3 Airline.pptx
    • Caritas Bianchi College of Careers
    • HDHM
    • HOTEL 123 - Spring 2017
    • Airline Travel and Airline Operat ons Week 3 HDHM Classes of Service The seatng arrangement on an airplane is call ed Configuration. The most common configuraton shows a plan e divided into two or three major compartmen ts or seat secton. We can also c
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    Week 3 Airline.pptx

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