What is systems development?
All the challenges at varying times necessitate changes to organizations
Information Systems. These changes may either require the creation of new
Information Systems or significant modifications to
1. Briefly define e-business and e-commerce. How are they related?
The power of computers in transforming society is perhaps most obvious today in the way
communications have changed. Our society has evolved from one that relied on face-to-fac
Each of the following questions concerns Figure 10.2 (page 328) and Table 10.1
(page 329): a. which entities, shown as external to the M/S process, also are
outside the boundary of the organization and which are not? b. The reve
What business events are typically encountered by a merchandising firm? How do
the business events for a service firm differ from those of a merchandising firm?
A merchandising firm is an organization that buys goods from vendors and
resells those good
What are the three primary reasons that management exercises control over
business processes? Explain.
It is managements responsibility to exercise control over the business process.
The major reasons for exercising this control
List the five major competitive challenges facing manufacturing companies in
In a survey of over 900 manufacturing executives in 35 countries, Deloitte and
Touche identified five key strategic issues that manu
What primary functions does the PtoP process perform?
The Purchase-to-Pay process is an interacting structure of people, equipment,
methods, and controls that is designed to accomplish the following primary
Handle the repetitive
What is the revenue collection (RC) process?
The revenue collection (RC) process is an interacting structure of people,
equipment, methods, and controls designed to:
Support the repetitive work routines of the credit departmen
Explain the difference between the category of process control plans covered in
this chapter and the process controls to be covered in Chapters 10 through 14.
Process control plans (the first two were the control environment and
What are the three steps in decision-making?
Decision-making is the process of making choices. It is the central activity of all
management. Managers make decisions or choices, such as what products to sell,
in which markets to
What are the differences among a context diagram, a logical DFD, and a physical
A context diagram is a top level, or least-detailed diagram of an information
system. The diagram describes data flows into and out of the syst
1. What is systems selection?
Systems selection is a set of procedures performed to choose the computer software and
hardware for an Information System.
2. What are systems selection goals?
The systems selection goals are to: