YOUR COMPLAINT EXPERIENCE
Describean experience that you have had where you were not served well.Thiscould
bean experience with astore,arestaurant, abusiness,your school,orany other
experience.Usethefollowing questions asguidelines forthe s
USE OF COMMUNICATION SKILLS
Using thetablebelow, ratethe frequency ofyour daily use and time learning the
following communication skills.
Learning the Skill
TAKING RATIONAL POSITIONS
During thenext week, apply the process below inadiscussion that you arehaving.
1. Describethe issue that was being discussed.
Theissue was with allthe members inmy house and why the house was dirty.
LEADERSHIP STYLE ASSESSMENT
Record your answers from thelessonsleadership styleassessments inthe tablebelow,
matching your scorewith theappropriate question number ineachofthe three
columns. Then calculate thetotalforeach column.
BASICS OF ACTIVE LISTENING
1. Listfivebarriers toeffective listening below:
Lacking interest inwhat isbeing said.
Becoming defensive when another person criticizesyou
Wanting totellyour side ofthe story before the other person isfinished.