My office consumes 500,000 specialized sheets of fine ivory paper every year. My office
supplier can supply a maximum of 5000 sheets of that paper per day. Each paper costs
$20. Processing an order is an involved and time consuming process and it costs $1
What is a Process
Process is one of more actions that transform
inputs into outputs.
Process flowcharting is the use of a diagram to
present the major elements of a process.
The basic elements can include tasks or
operations, flows of materials or custome
Management of Quality
W.J. Stevenson, Management of Quality Chapter 9
Tip Top Market Case
Definition, determinants, and costs of quality
Quality awards and certificates
Consider the problem at Tip Top Market
Statistical Process Control (SPC)
All process are subject to variability: Variation is
omnipresent and a basic fact of life.
Random variations: Natural variations in the output
of a process, created by countless minor factors
1.Linear programming techniques will always produce an optimal solution to an LP problem.
2.LP problems must have a single goal or objective specied.
3.Constraints limit the alternatives available to a decision-maker, r
1.The transportation model assumes similar, homogeneous goods.
2.The transportation model assumes shipping cost per unit is the same regardless of the number of units shipped
(there are no quantity discounts).
1.Approving the effort that occurs during the production process is known as acceptance sampling.
2.Statistical Process Control is the measurement of rejects in the nal product.
3.The optimum level of inspection occurs
1.Reliability is the probability that a product or system will function when activated.
2.If a system depends on two sub-systems functioning when activated, the reliability of that system is equal to the
lower reliability of the
1.The term capacity refers to the maximum quantity an operating unit can process over a given period of time.
2.Capacity decisions are usually one-time decisions; once they have been made, we know the limits of our
1.A company's supply chain involves the ow of materials and information from suppliers, through production,
to the end users.
2.In supply chain organizations, functions must operate independently of each other.
1.Decision trees, with their predetermined analysis of a situation, are really not useful in making health care
decisions since every person is unique.
2.Bounded rationality refers to the limits imposed on decision-making because
1.Waiting lines occur even in under loaded systems because of variability in service rates and/or arrival rates.
2.A system has one service facility that can service 10 customers per hour. The customers arrive at a variable rate,
1.One important use of inventories in manufacturing is to decouple operations through the use of work in process
2.The objective of inventory management is to minimize the cost of holding inventory.
1.MRP works best if the inventory items have dependent demand.
2.Low level coding represents items less than $18 per unit.
3.Independent demand tends to be more 'lumpy' than dependent demand meaning that we need large q
1.Forecasting techniques generally assume an existing causal system that will continue to exist in the future.
2.For new products in a strong growth mode, a low alpha will minimize forecast errors when using exponential
1.Location decisions are basically one-time decisions usually made by new organizations.
2.The fact that most types of rms are located in every section of the country suggests that in many cases, location
decisions are not overly
1."Flow-shop scheduling" is used in high volume systems.
2.Line balancing is a major factor in the design and scheduling of low volume systems because of batch
3.Scheduling in intermediate-volume systems has
1.In lean operations, input resources arrive for processing only after the preceding batch has been completed.
2.A functioning MRP system is required prior to adopting lean planning and control systems.
3.In a lean envi
1.Continuous processing is the best way to produce customized output.
2.As a general rule, continuous processing systems produce products for inventory rather than for customer
3.A Job-Shop processing system gener
1.Ergonomics is the use of computers and robots in the workplace.
2.Specialization is one of the sources of disagreement between the efciency and behavioral approaches to job
3.One disadvantage of specialization
Homework: 18-1, 18-3
Waiting Lines (Queue)
We are interested to know:
(1) The average (expected) numbe
Eco-design and supply chain management a guide for environmental managers, purchasing
managers & product designers
Professor Martin Charter, Co-ordinator, The Centre for Sustainable Design and Tom Clark, Principal,
Tom Clark & Associates
6th Global Conference on Business & Economics
ISBN : 0-9742114-6-X
Logistics and Supply Chain Management
Practices in India
Samir K. Srivastava, Management Development Institute, Gurgaon, India
India is the fourth largest country in terms of Purc
Roles of Supply Chain Management in Construction
ROLES OF SUPPLY CHAIN MANAGEMENT
Ruben Vrijhoef1 and Lauri Koskela2
Supply chain management (SCM) is a concept that has flourished in manufacturing,
originating from Just-In-Time (J
An Overview of the Supply Chain
Special Seminar in Operations Management:
Supply Chain Strategy
Term Project for:
Prof. Charlie Fine
This paper can be posted on the course website and used, in whole or in part,
California Transparency in Supply Chains Act of 2010
The California Transparency in Supply Chains Act of 2010 was enacted to increase the
amount of information made available by manufacturers and retailers regarding their
efforts (if any) to address the i
Modeling and Solving Global Supply Chain Design Problems - Computational
versus Practical Issues
PhD student at the Department of Mathematical Information Technology, researcher in Agora Center Research
Group on Computational Logistics
Goods producing organizations are not involved in service activities.
Service operations require additional inventory because of the unpredictability of consumer demand.
Service often requires greater labor content, whereas man
Practice Problem Set for EBTM 365 Exam 2
We will have a review session on Thursday, October 30th. We will discuss these practice
problems. Try to solve as many problems as possible before attending the review session.
Answer keys are provided at the end o
W.J. Stevenson, Management of Waiting Lines Chapter 18
Why is management of waiting lines
time is non-value added
Wait time ranges from being acceptable (short waits), to
1. Some of the potential benefits to formal forecasting is
Better inventory planning
Better production planning
Less cost due to forecasting tools
Better customer satisfactio