Discuss the job performance model and compare and contrast Maslow's and
McClelland's need theories.
The job performance model of motivation was developed by an organizational
behavior researcher named Terrence Mitchell. This model explains how
Define upward feedback and 360 degree feedback.
Upward feedback is the traditional approach where an employee provides
feedback on their bosss management style and performance. Typically this style
of feedback is anonymous so that the employee is not afr
Describe the Five Stages of Tuckman's Theory of Group Development.
The first stage in Tuckmans theory of group development is forming. Forming is
the stage where group members get to know each other and their roles within the
group are determined. Stormi
Contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness and discuss the primary sources of nonverbal communication.
An assertive style of communication is one in which the individual pushes hard to
make their point while
Explain how participative management affects performance, and also discuss
knowledge management and techniques used by companies to increase
Participative management is when employees are involved in setting goals,
making decisions, so
Name five "soft" and four "hard" influence tactics, and summarize Cialdini's
Principles of Influence and Persuasion.
The five soft influence tactics are rational persuasion, inspirational appeals,
consultation, integration, and personal appeals. These ta
Describe the Four Generic Organizational Effectiveness criteria, and also
explain what the Contingency Approach to organizational design involves.
Discuss Burns and Stalker's findings regarding mechanistic and organic
The four dimensions o
Discuss Kotter's Eight Steps for Leading Organizational Change.
John Kotter developed an eight step process for leading organizational change
designed to minimize implementation errors. Step 1 is to establish a sense of
urgency. This step is designed to