BSOP588 Midterm Set 1
1. Question: (TCO A) Discuss how a fast-food restaurant could measure its
quality effectiveness using each of the following definitions of quality: productbased, user-based, value-based, and manufacturing-based.
BSOP588 Week 8 Final Exam Solutions
(GM588 Managing Quality
1. (TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the
2. (TCO D) The Six-Sigma problem solving approach contains the phases of:
3. (TCO C)