Any attempt by a person to change the behavior of superiors, peers, or lowerlevel employees
Good or bad
Downward, lateral, upward
The ability to marshal human, informational, and material resources to get
The capacity or po
University of Utah
David Eccles School of Business
Department of Operations and Information Systems (OIS)
OIS - 2340-003, BUSINESS STATISTICS
Class Times: Monday and Wednesday 24 pm
Spencer Fox Eccles Business Building (SFEBB) -170
Accelerated Class: Janu
- Shared values, principles, traditions, and ways of doing things that
influence the way organizational members act.
Keeping culture alive
A magazine editor praises her supervisors new outfit shortly before asking for the
A milling machine operator tells a friend that he will return the favor if his friend
will watch out for the superv
Certaintyno doubt about factual basis of decision and outcome can be predicted
Riskincomplete, but reliable factual data
- Objective probabilities
- Subjective probabilities
Uncertaintylittle or no reliable factual information i
the process of interpreting ones environment
- being consciously aware of
something or someone
People pay attention to salient stimuli
- something that stands out from context
- Picture or Summ
Chapter FiveAppreciating Individual Differences: Self-Concept, Personality,
Attitudes, and Emotions
- Where does it come from?
Building a team with diverse personalities
Self-esteem - Belief about ones own self worth based on an overall sel
1. Traditional performance appraisal systems have created widespread
2. Team-based organization structures are replacing traditional hierarchies.
3. Multiple-rater systems are said to make feedback more valid than single-sou
system of consciously coordinated activities of two or more people.
Arranging and structuring work to accomplish an organizations goals.
Formal arrangement of jobs within an organization.
CONFLICT SCENARIO: UPS Late Start
Parties involved: UPS Supervisor and UPS Customer Service Phone Representative
Issue of Dispute: The Phone Rep is a good worker but is occasionally late logging on
to the phones a