Chapter 5: Stress
Definition of Stress- pattern of both psychological and physiological stress reaction to
Stressor- starts the situation.
Stressor Stress Consequence
Physiology of Stress
Fight or Flight Response- this idea
Test 1: Mgmt. 350
Influences on Organizational Behavior
Psychology: the science of human behavior
Sociology: the science of society
Engineering: the applied science of energy and matter
Medicine: the applied science of healing or treatment o
Study guide test 2
Punishment, reinforcement, extinction
Reinforcement the attempt to develop or strengthen desirable behavior by either bestowing positive
consequences or withholding negative consequences
Punishment the attempt to eliminate or weake
Instructions for phase 1: brainstorming and action plan:
There are two deliverables - the one page, typed Action Plan, and another page (also typed
keep the handwritten copy for your group in case you need another idea) with at least 20 ideas
Test 1 review:
High & Low Distinctiveness
Self Serving Bias- positive things internally instead of negative things externally. I got fired
because of the economy.
Chapter 11: Group Decision Making:
G eneratealternativesolutionslookatpossiblewaystoresolvetheproble m.
C h oic erulemake adecision.
Chapter 10: Organizational Communication:
OrganizationalC o m municationnatureproc essofexchangingm eaningamongparties.
o MeaningInfor mationyouarec onve yingplusthec ontext(tone,hand/face
C o m municationM
Chapter 8: Group Dynamics
Nature of Groups
Definition- group has to have four things: two or more people, activity interacting, share
common goals, and perceived as a group.
Types of Groups
Formal- tend to be larger, set interaction rules, and they are im
Chapter 7: Motivation
Definition- has to start up the behavior and direct a behavior to a goal and maintain
behavior till you reach the goal.
Need Theory- Maslows
HierarchyPhysiological- not having enough to survive Food. Start at the bottom
Chapter 6: Attitudes
Definition-Readiness to respond to an object.
Readiness- to respond, how you will respond given the opportunity.
Object- defines the object correctly can be a thing, product, and person.
Components- 3 parts to an attitude
Chapter 4: Personality
Personality the cluster personality traits you need to the individual
Personality Traits- a characteristic of an individual thats consistent over time and place
II. Psychoanalytic Theory
Freud- lived from 1859-1939,
Chapter 3: Perception
Process of organizing information or materials through your senses.
Organizing principles in perception.
Figure Ground- focus on the figure not on the background
Similarity put things
Chapter 2: Research in Organizational Behavior
I. Research methods:
Natural Observation in Hawthorne study they just sat there and observe people for
You get realism, because you get real behavior occurring in a real situation
Chapter 1: History of Management
I. 2 broad directions:
Fredrick Taylor the father of American management, this is the period where a lot of
areas were becoming sciences ex: psychology, sociology, etc.
Taylor wrote a book called Pri