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HRT 3017 Service Organization Management in Hospitality

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  • Average Rating (from 1 Student)

    5.0/5
    Overall Rating Breakdown
    • 1 Advice
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  • Top Course Tags

    Always Do the Reading

    Great Intro to the Subject

    Many Small Assignments

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    • Profile picture
    Jan 09, 2017
    | Would highly recommend.

    Not too easy. Not too difficult.

    Course Overview:

    I highly recommend this course. Although it was a prerequisite for me. We learned the Introduction, History, and Basics of Guest Service, Relating Service to the Sectors of the Hospitality Industry and skills in Assessment and Planning.

    Course highlights:

    We learned the following in this course: • Know the meaning, the origin, and the progression of guest service • Relate guest service to each major area of the hospitality industry including Food, Beverages, Lodging, Events, Travel and Tourism, and Casinos • Explore problem-solving techniques, quality tools and assessments, staffing, marketing, and strategic planning to institute and mange guest service in the hospitality industry.

    Hours per week:

    0-2 hours

    Advice for students:

    It was an online class so good internet connection at home! No book required, just make sure you stay up to date with weekly assignments.

    • Spring 2016
    • Dr. Schaffer
    • Yes
    • Great Intro to the Subject Always Do the Reading Many Small Assignments

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