Chapter 6 Notes
Learning is a change in behavior acquired through experience.
o Learning helps guide and direct motivated behavior.
Classical conditioning is the process of modifying behavior so a conditioned stimulus is
paired with an unconditioned stimu
Chapter 5 Notes
Motivation is the process of arousing and sustaining goal-directed behavior.
Motivation theories attempt to explain and predict observable behavior.
o Motivation theories may be broadly classified into three categories of motivation:
Test 2: Study guide
Chapter 5: Motivation at work
Motivation is the result of the interaction of the individual and the situation
Many view motivation incorrectly as a personal trait
Motivation- The proc
EBSCO Publishing Citation Format: APA (American Psychological Assoc.):
int=ehost&lang=&feature_id=APA and make any necessary corrections before using.
Pay special attention to personal names,
Through its retention bonus plan, AIG wanted to encourage loyalty to the company. Even
though AIG decided to shut down the Financial Products unit, they came up with the retention
bonus plan to keep their employees with the company through the units shutd
AIG Case Study
1. Through its retention bonus plan, AIG wanted to encourage loyalty to the
company. Even though AIG decided to shut down the Financial Products
unit, they came up with the retention bonus plan to keep their employees
until the unit complet
1.What events bookend The Middle Ages?
2.What are common traits of the Middle Ages?
3.What are similar theatrical traits that medieval drama and Greek theatre share?
4. Can you think of ways that medievaldramaandGreektheatreweredifferent?
Final Exam Study Guide
Chapter 18: Change Management
1. External/Internal Forces
a. External Forces:
ii. Workforce diversity
iii. Changes in ethical behavior
iv. Technological change: technology innovations, changes in work performance
Application Paper: eBay Inc.
Mgmt 343-01 - Organizational Behavior
eBay Inc. is a global commerce platform and payments leader comprised of 3
business units each with distinct brands, which are eBay (a marke
Section I Analysis of a Problem
McDonalds Corporation franchises and operates restaurants in the food industry.
Recently, McDonalds Corporation has had to deal with many changes. The changes that
McDonalds Corporation has had to face recently include the
Organizational Behavior- The study of individual behavior and group dynamics in organizations. Is
based on scientific knowledge and applied practices. It involves the study of abstract ideas, such as
valence and expectancy in motivation, as well
Test 1 Study Guide
30 Multiple Choice questions (2 Points)
2 out of 4 Essays (20 points)
What is organizational behavior
o Organization- Groups of people who work interdependently toward the same
Organizational Behavior Final Study Guide
Chapter 8: Communication
Different kinds of media
Barriers to Communication
o Factors that block or distort successful communication
o May be temporary and can be overcome
1. Physical separation
a. Poses as a barr
OB Final Review:
Chapters covered: 11, 12, 14, 16, 18, 15
Power: ability to influence another person
Influence: the process of affecting the thoughts, behavior, and feelings of
Authority: the right to influence another person
Organizational Behavior Study guide Exam 1:
Organizational behavior: the study of individuals behavior and group dynamics in
o Sciences of psychology, engineering, anthropology, management and medicine
have all contributed to our u
OB FINAL STUDY GUIDE (KEY TO 100%)
*FOR ORGANIZATIONAL CULTURE SEE THE POWERPOINT SHE EMIALED US *
reward power: power based on an agents ability to control the rewards that
a target wants
coercive power: power that is based on an agents ability to cause