Business Communication Skills for Managers

Course Contents

Learning Outcomes

Faculty Resources

Pacing

PowerPoints

Assignments

Module 1: Communicating in Business

Why It Matters: Communicating in Business

Effective Communication in Business

Methods of Communication

Ethics in Business Communication

Staying Connected

Putting It Together: Communicating in Business

Assignment: Communicating in Business

Assignment: Seven Pillars of Communication

Module 2: Writing in Business

Why It Matters: Writing in Business

Writing the Right Message

Word Choice and Tone

The Three-Part Writing Process

Word Processing Software

Assignment: Writing In Business: The Sushi Memo

Putting It Together: Writing in Business

Assignment: Writing In Business: Analyzing a Memo

Module 3: Written Communication

Why It Matters: Written Communication

Changing Communication Channels

Internal Emails and Memos

Other Internal Communications

External Communication

Using the Right Communication Channel

Putting It Together: Written Communication

Assignment: Written Communication

Module 4: Research

Why It Matters: Research

Conducting Research

Internal Data

Finding Secondary Sources

Source Analysis

Writing Ethically

Putting It Together: Research Process

Assignment: Research

Assignment: Secondary Research

Module 5: Visual Media

Why It Matters: Visual Media

Media and Your Message

Images

Charts, Diagrams, and Graphic Organizers

Contemporary Visual Aids

Accessible Visual Aids

Using Visuals

Assignment: Visual Media

Discussion: Visual Media

Putting It Together: Visual Media

Module 6: Reports

Why It Matters: Reports

Putting It Together: Reports

Module 7: Public Speaking

Why It Matters: Public Speaking

Effective Public Speaking

Delivery Techniques

Audience Engagement

Speech Tips and Techniques

Discussion: Public Speaking

Putting It Together: Public Speaking

Module 8: Developing and Delivering Business Presentations

Why It Matters: Developing and Delivering Business Presentations

Visual Aids

Using Microsoft PowerPoint

Using Google Slides

Making a Presentation for a Meeting

Putting It Together: Developing and Delivering Business Presentations

Assignment: Developing and Delivering Business Presentations

Module 9: Communicating Through Technology

Why It Matters: Communicating Through Technology

Communication Tools

Scheduling a Meeting

Scheduling Remote Meetings

Audio Conferences

Video Conferences

Web Sharing

Putting It Together: Communicating through Technology

Assignment: Communicating Through Technology

Module 10: Social Media

Why It Matters: Social Media

Common Social Media Platforms

Additional Social Media Platforms

Selling Your Products

Building Your Brand

Putting It Together: Social Media

Assignment: Social Media

Module 11: Communicating Different Messages

Why It Matters: Communicating Different Messages

Informative Business Messages

Team-Focused Messages

Professional Criticism

Responding to Criticism

Putting It Together: Communicating Different Messages

Assignment: Communicating Different Messages

Module 12: Collaboration In And Across Teams

Why It Matters: Collaboration In And Between Teams

Team Communication in the Workplace

Collaborative Projects

Workplace Etiquette

Putting It Together: Collaboration in and across teams

Assignment: Collaboration In and Across Teams

Module 13: Social Diversity in the Workplace

Why It Matters: Social Diversity in the Workplace

Diversity in the Workplace

Intercultural Communication

Working across Genders

Working across Abilities

Working across Generations

Combating Bias

Putting It Together: Social Diversity in the Workplace

Assignment: Social Diversity in the Workplace

Module 14: Finding a Job

Why It Matters: Finding a Job

Professional Skill Building

Networking

Résumés and Cover Letters

Interviewing

Putting It Together: Finding a Job

Assignment: Finding a Job

Module 15: Recruiting and Selecting New Employees

Why It Matters: Recruiting and Selecting New Employees

Finding Qualified Job Applicants

Interviewing a Candidate

Selecting a Candidate

Putting It Together: Recruiting and Selecting Employees

Assignment: Recruiting and Selecting New Employees

Assignment: Additional Assignments for Job Candidates

More Study Resources for You

Using Visual Media Resources _ Business Communication Skills for Managers.pdf

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Introduction to Images _ Business Communication Skills for Managers.pdf

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Designing a Video for Your Needs _ Business Communication Skills for Managers.pdf

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Using Images Legally _ Business Communication Skills for Managers.pdf

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Revising and Enhancing Visual Media for Impact _ Business Communication Skills for Managers.pdf

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Why It Matters_ Visual Media _ Business Communication Skills for Managers.pdf

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Captions and Titles _ Business Communication Skills for Managers.pdf

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Video as a Visual Aid _ Business Communication Skills for Managers.pdf

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Evaluating the Effectiveness of your Message _ Business Communication Skills for Managers.pdf

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