Discussion: Managing Stress and Emotions

In your continuing work with the Operations area at Informational Systems, you meet with non-management employees to discuss performance issues. They reinforce the information you received from their managers—goals are set at unrealistic levels as almost no one achieves their quarterly target. The employees go on to describe the impact of working harder and still failing—low morale, stress, absenteeism, and turnover.

Discussion Prompt

What recommendations would you provide to IS regarding their Operations area in addition to re-evaluating performance targets?

Grading

Share your opinions below and respond to two of your classmates’ thoughts.

Criteria Not Evident Developing Exemplary Points
Submit your initial response 0 pts

No post made
2 pts

Post is either late or off-topic
5 pts

Post is made on time and is focused on the prompt
5 pts
Respond to at least two peers’ presentations 0 pts

No response to peers
2 pts

Responded to only one peer
5 pts

Responded to two peers
5 pts
Total: 10 pts

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