Chapter 4, END OF CHAPTER, Review Questions, Exercise 1

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Indirect organization is effective in the following circumstances:

  • If the receiver of the message has no obligation to fulfil the request, it is advisable to use indirect communication.
  • This aids in convincing the receiver to provide the required information or fulfil the request stated.
  • Also, if the request is such that the receiver finds it hard to understand, indirect communication is the advisable course of action.
  • Indirect messages explain the background, the reason for the request, and the context at the start of the message. This helps the receiver to understand why the request is being made.

Verified Answer

Businesses require frequent communication between employees regarding operational and day-to-day activities. For this purpose, numerous messages are sent. The composition of the message requires strategy, but it must be polite, brief and to-the-point. When composing messages that ask certain questions or make requests, the decision should be made between a direct request or an indirect one.  

In most cases, the request should be stated directly. When it is known that the receiver is bound to fulfil the request, then the direct organization is the suitable course of action. This type of message includes the request in the beginning and then goes on to explain the context of the request.

In cases where the audience needs information to understand or be convinced about a request, an indirect message can be used. In this instance, the receiver is not bound to fulfil the request. This type of message, explains the context of the request at the beginning of the message and then the request is stated.

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