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Business Communication: Polishing Your Professional Presence 4th Edition

Business Communication: Polishing Your Professional Presence (4th Edition)

Book Edition4th Edition
Author(s)Shwom
ISBN9780134740225
PublisherPearson Higher Education
SubjectBusiness

Chapter 6, CASE SCENARIO, Making the Best Bad of Bad News, Exercise 1

Page 216

Verified Answer

The landlord's mail is polite and well worded. It softens the impact of the mail. 

However, a few revisions are recommended:

  • The mail could have been addressed to each tenant by name, as part of the salutation, to give the mail a personal touch.
  • Mention of increase in rent could have been made in the second paragraph. The first paragragh could have been restricted to greetings, for e.g., --------- value--------. 
  • The last sentence, ' ------don't ----to stay ----- hope ---' does not sound positive. It may be replaced with, ' tenants will surely appreciate the necessity for an increase in rent, and continue to stay at the premises.
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Page 216