| Book Edition | 13th Edition |
| Author(s) | Laudon |
| ISBN | 9780134802756 |
| Publisher | Pearson Higher Education |
| Subject | Computer Science |
For a long time, the organization had depended on about 20 separate legacy applications that did not entirely integrate with each other and required manual intervention.
The manner in which it has influenced business measure: For example, to determine chargebacks a lot of manual work and checks of different sources such as worksheets, email messages, folders, and faxes from each application were required.
The organization's past business processes created problems that hindered business flow and made them very susceptible to mistakes from manual work.
