Book Edition | 13th Edition |
Author(s) | Laudon |
ISBN | 9780134802756 |
Publisher | Pearson Higher Education |
Subject | Computer Science |
Examples to illustrate the implications of the statement: some examples to illustrate the implications of the statement are given below:
A salesperson wearing a smartwatch fitted with Salesforce apps will use integrations to capture all of their customer data in one location. They will take advantage of consumer data to personalise it accordingly. They will use social media to reach out to their clients and even incorporate Salesforce into their Customer Service Platform. They can also monitor customer engagement and recognise and re-engage inactive subscribers.