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Building Management Skills: An Action-First Approach 1st Edition

Building Management Skills: An Action-First Approach (1st Edition)

Book Edition1st Edition
Author(s)Daft, Marcic
ISBN9780324235999
PublisherCengage Learning
SubjectManagement
MANAGER CHALLENGE
Initial Thoughts
DISCOVER YOURSELF
DISCOVER KNOWLEDGE
What's Your Problem?
ACTION LEARNING
DELIBERATE PRATICE EXERCISES
IN-CLASS TEAM EXERCISE
FILELD TEAM EXERCISE
TEST YOUR METTLE
ROLE PLAY SIMULATIONS
PERSONAL SKILLS LOG
IN TEXT QUESTION
Chapter 1, TEST YOUR METTLE, ROLE PLAY SIMULATIONS, Exercise 2
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Bakery Rivalry

 

Background: Re-read the written Video Incident at the beginning of the chapter.

 

Instructions: Your instructor will assign class members to play the roles of Jane Sutton (general manager), Carrie Fishman (director of operations), Jason Wong (sales manager), Heather Carreau (HR director) and Carlos Hernandez (CFO). The setting is the meeting room where the action takes place. Jane has called everyone in to their weekly staff meeting, starting at 10:00 am. Each person should read only his or her part, below.

 

Confidential information for Jane: Your job is to run the meeting more effectively. You've been a little frustrated with Carrie, who thinks SHE should be the boss, and with Carlos, who is always disruptive. You've tried firing Carlos, but Jim Honeyman at corporate has his back for some reason or another. You know that if you don't take care of the two items of business today, your job is on the line. Corporate has been after you to submit a budget with a 10-percent, across-the-board cut because sales are sluggish in the stores. You still haven't decided whether to tell everyone at the meeting about the cuts, or if you should tell them individually afterward. You are just going to see how it goes. In addition, you must turn in your response to the new marketing proposal by 5:00 pm; otherwise, corporate will do the big new marketing plan their way.

 

Confidential information for Carrie: Your job is to let Jane know in an indirect way that Carlos is trying to undermine Jane. You heard this from a sort-of reliable source, so you are hesitant to say it outright, lest Carlos get blamed for something he hasn't actually done. But you feel Jane needs to set proper boundaries with Carlos before it goes too far and Carlos gets too overly confident. You have heard that Carlos is meeting with someone at corporate later this afternoon, but again, this is not certain. You know that Jane really needs your help because she can be a marshmallow at times.

 

Confidential information for Jason: You've just been hired and after only a few days here, you are wondering what you were thinking when you accepted a job in such a dysfunctional company. No one can keep their mouth shut, especially Carrie, who means well, but is such a Queen Bee. Then there is Carlos, who never listens to anyone. He never seems to get any work done but always knows how other people should do theirs. You are afraid to comment when he says something, lest he come after you the way he did yesterday. Better to keep your head low in the beginning. You have a suspicion that Carlos is running his own business out of the company offices, but you don't feel confident enough to say anything. All you're sure of is that you should stay away from him.

 

Confidential information for Heather: You think these meetings are a waste of time and human capital. It was so much better in the old days, but now these new people are so disruptive. You'll have to set them straight. At least you and Carlos agree on most things. It's time the rest of the team appreciated you two, especially Jane, who always seems just a little too big for her britches—or skirts.

 

Confidential information for Carlos: You've been promised a promotion to corporate in six months, if only you can whip everyone in the Madison location into shape. They all seem to be lazy or incompetent. What a challenge. If you don't make sure they straighten up, no promotion for you. That Jane is so wrong for the general manager's job, but you think you can train her to be a decent manager. And Carrie has to start back at square one. Her degree was in marketing. What in the heck does she know about operations? And then this new guy, Jason. Was this some diversity hire, or what? You think if you make it miserable enough for him, he will quit and then you'll have one fewer person to change before you get your own promotion.

 

After the role play, discuss these questions:

 

What would you have done differently?

 

Your instructor may ask someone else to take on the role of Jane with the same staff members.

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