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Building Management Skills: An Action-First Approach 1st Edition

Building Management Skills: An Action-First Approach (1st Edition)

Book Edition1st Edition
Author(s)Daft, Marcic
ISBN9780324235999
PublisherCengage Learning
SubjectManagement
MANAGER CHALLENGE
Initial Thoughts
DISCOVER KNOWLEDGE
What's Your Problem?
ACTION LEARNING
DELIBERATE PRATICE EXERCISES
IN-CLASS TEAM EXERCISE
FILELD TEAM EXERCISE
TEST YOUR METTLE
ROLE PLAY SIMULATIONS
PERSONAL SKILLS LOG
IN TEXT QUESTION
Chapter 2, MANAGER CHALLENGE, Initial Thoughts, Exercise 2
Page 75

Caffeine and Crullers general manager Jane Sutton is frustrated. Her new director of operations, Carrie Fishman, keeps challenging Jane's decisions. Jane finds it easier to take when it's just the two of them, but in a team meeting the harsh questions can be jarring and off-putting for everyone. On three separate occasions, Jane has talked to Carrie about the matter, but Carrie responds with, "Don't you want us all to make the best decisions possible for the company? I'm just asking tough questions because someone has to. How will we ever meet our numbers unless we're really honest with what we are doing?" At those moments, Jane would agree with Carrie that facing up to their problems was important, and she'd end the meeting by thanking Carrie for being such a responsible watchdog for the team. But later, Jane would get this nagging feeling that something just wasn't right. Recently two other managers, Jason Wong and Carlos Hernandez, have complained to Jane about Carrie's methods.

 

How does self-awareness play a role in this situation?

Page 75