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Building Management Skills: An Action-First Approach 1st Edition

Building Management Skills: An Action-First Approach (1st Edition)

Book Edition1st Edition
Author(s)Daft, Marcic
ISBN9780324235999
PublisherCengage Learning
SubjectManagement
MANAGER CHALLENGE
Initial Thoughts
DISCOVER YOURSELF
DISCOVER KNOWLEDGE
What's Your Problem?
ACTION LEARNING
DELIBERATE PRATICE EXERCISES
IN-CLASS TEAM EXERCISE
FILELD TEAM EXERCISE
TEST YOUR METTLE
ROLE PLAY SIMULATIONS
PERSONAL SKILLS LOG
IN TEXT QUESTION
Chapter 15, MANAGER CHALLENGE, Initial Thoughts, Exercise 1
Page 549

Caffeine and Crullers general manager Jane Sutton is frustrated. Sales manager Jason Wong has just gone into one of his negative tirades. No one else is doing a good job except for him, according to Jason. Carlos is too prickly, Carrie has too much of an edge, and Heather doesn't even know what the term "on time" means. Jane has noticed that Jason gets like this periodically, maybe every month or so, but she can't figure out if something in particular is causing his behavior. What she does know is that it puts a damper on the other members of the management team and makes it hard for people to connect positively with Jason. Jane knows if she does nothing, the negativity will stop after a few days-until next month.

 

If you were Jane, what would you do?

Page 549