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Building Management Skills: An Action-First Approach 1st Edition

Building Management Skills: An Action-First Approach (1st Edition)

Book Edition1st Edition
Author(s)Daft, Marcic
ISBN9780324235999
PublisherCengage Learning
SubjectManagement
MANAGER CHALLENGE
Initial Thoughts
DISCOVER KNOWLEDGE
What's Your Problem?
ACTION LEARNING
DELIBERATE PRATICE EXERCISES
IN-CLASS TEAM EXERCISE
FILELD TEAM EXERCISE
TEST YOUR METTLE
PERSONAL SKILLS LOG
IN TEXT QUESTION
Chapter 5, MANAGER CHALLENGE, Initial Thoughts, Exercise 1
Page 189

Caffeine and Crullers needs a communication makeover. Human resources director Heather Carreau just came back from a conference on "redesigning your communications" that looked at a new approach for determining when it's best to phone, when to Skype, when to e-mail, and when to talk face-to-face. The evidence is showing that this new way of choosing how to communicate can have a positive impact on an organization's productivity. With great enthusiasm Heather presented her ideas for employee training sessions at the weekly managers meeting. Sales manager Jason Wong, who usually embraces new ideas, thought it was a good thing but said he's not sure if the timing is right. Still, he said he'd go along with the group's decision. But CFO Carlos Hernandez couldn't stop talking about costs and budget gaps and fiscal responsibility. Director of operations Carrie Fishman thinks it is a good idea and will smooth operations.

 

If you were Heather, what would you do?

Explanation

Since most of the other managers are in the support of the idea (Sales manager Jason Wong and director of operations Carrie Fishman both believes that the idea is good, Heather needs only to convince the CFO Carlos Hernandez of why the change is worth it despite it incurring the cost.

 

The fears of the CFO on costs and budget gaps and fiscal responsibility are reasonable and cannot be ignored. On the other side, having this change being implemented in the organization will have the desired benefits. Therefore, Heather, can conduct a cost-benefit analysis that will show that the benefits that will be realized by redesigning the communication are more than the costs that will be incurred. She should also provide the evidence showing that this new way of choosing how to communicate can have a positive impact on an organization's productivity. With this two, she should approach the CFO and use them to convince him that even if the implementation with incur a certain cost, it is worth taking. 

 

Again, Heather can identify the gaps and challenges that the challenges the company has been facing in terms of communications and which the redesigning will eliminate. By having a clear plan of how the redesigning will be done and the costs that will be involved and how the resigning will impact the productivity positively, she will be able to convince the CFO that it is worth taking. 

She can also use the other managers who are in support of the idea to try and convince the CFO that the idea is worth it. 

Answer

Heather who is the human resource director and who has come up with the idea has the information from the conference she attended on redesigning communication. She is the one who holds the evidence showing that the new way of choosing how to communicate can have positive impact on an organizations productivity. Therefore, having these facts, she has the convincing power to influence the CFO to see the benefits that the change will bring to the organization. Heather can also use the other managers who are in support of the idea to convince the CFO that the redesigning is worth it. Heather should not ignore the fears and concerns that the CFO has and should be ready to show the CFO why the idea is good influence him/her to buy in to the idea. This way, all of them will be in support of the idea which will lead to the success of the implementation of the redesigning project. 

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