COMMUNICATING WITH HONESTY AND SENSITIVITY
Imagine that you are angry with an older woman client who has been critical of you. How would you address this issue with honesty and sensitivity? Write down two possible ways of communicating to your client.
I hope this information is useful to you
Good morning Mrs. Zara, I must tell you that honestly the treatment received by you bothered me a little, I know that the work that my company is doing is a little delayed, but I assure you that this situation will change for the better, believe me that I understand your discomfort and I am sorry for the recent loss of your husband, we are here to carry out the task entrusted to your satisfaction.
Good afternoon, Mrs. Zara, I have been informed that there was a discussion between my engineer and you due to discrepancies on details of the project that we had already clarified before, I consider your criticism and we will try to solve this uncomfortable situation to continue advancing according to schedule and thus be able to deliver the work as you requested it.