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Developing Helping Skills: A Step-by-Step Approach to Competency 3rd Edition

Developing Helping Skills: A Step-by-Step Approach to Competency (3rd Edition)

Book Edition3rd Edition
Author(s)Chang, Decker, Scott
ISBN9781305943261
PublisherCengage
SubjectPsychology
ACTING IN A PROFESSIONAL MANNER
HOMEWORK EXERCISE
ADVOCATING FOR CHANGE
HOMEWORK EXERCISE
DEVELOPING A PROFESSIONAL IDENTITY
HOMEWORK EXERCISE
MAINTAINING RESPECTFUL, PRODUCTIVE RELATIONSHIPS WITH COLLEAGUES
ENGAGING IN CAREER-LONG LEARNING
HOMEWORK EXERCISE
UNIQUE NATURE OF PROFESSIONAL RELATIONSHIPS
HOMEWORK EXERCISE
APPLY AND DEMOSTRATE PRACTICE EXERCISE
Chapter 4, ACTING IN A PROFESSIONAL MANNER, HOMEWORK EXERCISE , Exercise 01
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COMMUNICATING WITH HONESTY AND SENSITIVITY

 

Imagine that you are angry with an older woman client who has been critical of you. How would you address this issue with honesty and sensitivity? Write down two possible ways of communicating to your client.

Explanation

I hope this information is useful to you

Answer

Good morning Mrs. Zara, I must tell you that honestly the treatment received by you bothered me a little, I know that the work that my company is doing is a little delayed, but I assure you that this situation will change for the better, believe me that I understand your discomfort and I am sorry for the recent loss of your husband, we are here to carry out the task entrusted to your satisfaction.


Good afternoon, Mrs. Zara, I have been informed that there was a discussion between my engineer and you due to discrepancies on details of the project that we had already clarified before, I consider your criticism and we will try to solve this uncomfortable situation to continue advancing according to schedule and thus be able to deliver the work as you requested it.

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