The following measures belong to one of four perspectives: financial, customer, process, or learning and growth.

1. Revenues from new products
2. On-time delivery percentage
3. Economic value added
4. Employee satisfaction
5. Cycle time
6. First-pass yields
7. Strategic job coverage ratio
8. Number of new customers
9. Unit product cost
10. Customer profitability

Required:

Classify each measure by perspective, and suggest a possible strategic objective that might be associated with the measure.

Financial perspective:

1. Revenue from new products

2. Economic value added

Strategic objective: Increase sales revenue, increase job profitability, develop new customers and markets, productivity improvement, improve asset utilization

Customer perspective:

1. number of new customers

2. On time delivery percentage

3. customer profitability

Strategic objective: Increased number of customers, increased number of sales, increased market share, increase customer acquisition and retention, increase performance value, increase delivery reliability.

Internal process perspective:

1. Unit product cost

2. Cycle time

3. First pass yields

Strategic objective: increase choice of materials, reduced costs of materials, increase process quality, improve order turnaround time, improve quote turnaround time, increased service efficiency and quality, 

Learning and growth perspective:

1. Employee satisfaction

2. Strategic job coverage ratio

Strategic objective: Increase employee capabilities, increase motivation and alignment, increase information system capabilities, increase customer service personnel knowledge.