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Building Management Skills: An Action-First Approach 1st Edition

Building Management Skills: An Action-First Approach (1st Edition)

Book Edition1st Edition
Author(s)Daft, Marcic
ISBN9780324235999
PublisherCengage Learning
SubjectManagement
MANAGER CHALLENGE
Initial Thoughts
DISCOVER KNOWLEDGE
What's Your Problem?
ACTION LEARNING
DELIBERATE PRATICE EXERCISES
IN-CLASS TEAM EXERCISE
FILELD TEAM EXERCISE
TEST YOUR METTLE
ROLE PLAY SIMULATIONS
PERSONAL SKILLS LOG
IN TEXT QUESTION
Chapter 7, MANAGER CHALLENGE, Initial Thoughts, Exercise 1
Page 261

Two of the top four managers at Caffeine and Crullers are relatively new. General manager Jane Sutton found that she had to give these new managers higher salaries than the other two top managers, despite the fact that they had no experience with C&C, in order to match what they were making at their previous jobs. Jane felt uneasy about it at the time, but she discovered that this pattern seemed to be the norm across industries. Now the two longer-term employees, CFO Carlos Hernandez and HR director Heather Carreau, have each talked to her separately because they are aware of the higher salaries given to the new managers. Carlos and Heather are not happy. They haven't said so directly, but Jane thinks they might be looking for jobs and leave to work for competitors. This would be a serious problem, because the other two executives, sales manager Jason Wong and director of operations Carrie Fishman, have only been in place a short time. In addition, hiring new, inexperienced people would mean having to pay them higher salaries anyway. Even so, Jane's boss, Edmund Daniels at corporate, has vetoed any salary increases for the next year. Jane is meeting with both Carlos and Heather to talk about how to keep them on board and keep them motivated for the next year without a pay raise. She is going to start with Heather.

 

If you were Jane, what would you try to accomplish, and how would you start your conversation with Heather?

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