This textbook is available atAmazon.com Logo
Building Management Skills: An Action-First Approach 1st Edition

Building Management Skills: An Action-First Approach (1st Edition)

Book Edition1st Edition
Author(s)Daft, Marcic
ISBN9780324235999
PublisherCengage Learning
SubjectManagement
MANAGER CHALLENGE
Initial Thoughts
DISCOVER YOURSELF
DISCOVER KNOWLEDGE
What's Your Problem?
ACTION LEARNING
DELIBERATE PRATICE EXERCISES
IN-CLASS TEAM EXERCISE
FILELD TEAM EXERCISE
TEST YOUR METTLE
ROLE PLAY SIMULATIONS
PERSONAL SKILLS LOG
IN TEXT QUESTION
Chapter 1, MANAGER CHALLENGE, Initial Thoughts, Exercise 1
Page 35

VIDEO INCIDENT: BAKERY RIVALRY

 

Jane Sutton is the general manager of a chain of restaurants and bakery/coffee shops called Caffeine and Crullers, based in Madison, Wisconsin, and reporting to corporate headquarters in Milwaukee, Wisconsin. For the past eight months, Jane has been trying to keep her team motivated, while at the same time meeting the "numbers" she gets from corporate. Too often she feels caught in the middle of competing needs. She's just hired a new sales manager, Jason Wong, who came with an impressive sales record from two respected companies. Jason replaced the well-liked Jim Honeyman, who left because of some murky problem at the corporate office. Jason's first staff meeting was rocky. HR director Heather Carreau came in late. People were talking fast and over one another. Though Jane tried to include Jason in the discussions, CFO Carlos Hernandez kept interrupting when Jason talked and often re-interpreted what Jason was saying. Heather would often back up what Carlos was saying, but then seemed to lack focus the rest of the time. Director of operations Carrie Fishman was getting frustrated with Carlos because she felt the meeting was getting off track. But she avoided open confrontation, instead just giving compliments to Jason when he said something reasonable and cutting off Carlos when he was too abrupt. Jason could see Carrie was upset, and that she was watching out for him, and he often smiled with a silent "thanks." Because of all this disruption, Jane found it difficult to finish the agenda, and now there are two key items that still need to be addressed by the end of the business day.

 

If you were Jane, how would you have handled the meeting?

Explanation

However, if during meeting Carlos had created unnecessary disturbances, I would have taken charge as a leader and told him to be professional and wait his turn to speak after Jason is done with his presentation. I would have remained present at all times during the meeting and head it so that professionalism can be maintained. Once Jason was done, i would ask everyone to give their feedback and suggestions. I wouldn't have tolerated criticism just for the sake of disruption.


Hope you find this answer helpful :)

Answer

As Jane the general manager, I would have taken control of the situation rather than getting it out of hand. Before starting the meeting with a new yet very capable employee like Jason, I would have communicated my expectations regarding the meeting to the existing employees inclusing Carlos and Heather. I would inform them that the meeting is about Jason addressing the participants about potential plans to help the company.

Once everyone was seated in the meeting, I would have started the meeting by asking everyone to maintain the decorum and introducing Jason.

Did you like this example?
Subscribe for full access
Page 35