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Building Management Skills: An Action-First Approach 1st Edition

Building Management Skills: An Action-First Approach (1st Edition)

Book Edition1st Edition
Author(s)Daft, Marcic
ISBN9780324235999
PublisherCengage Learning
SubjectManagement
MANAGER CHALLENGE
Initial Thoughts
DISCOVER KNOWLEDGE
What's Your Problem?
ACTION LEARNING
DELIBERATE PRATICE EXERCISES
IN-CLASS TEAM EXERCISE
FILELD TEAM EXERCISE
TEST YOUR METTLE
ROLE PLAY SIMULATIONS
PERSONAL SKILLS LOG
IN TEXT QUESTION
Chapter 9, MANAGER CHALLENGE, Initial Thoughts, Exercise 2
Page 333

VIDEO INCIDENT: ROUGH AT THE EDGES

 

Caffeine and Crullers has hired two new managers in recent months. General manager Jane Sutton has spent some time helping them get acclimated, but she is not happy with the progress of Carrie Fishman, director of operations. Carrie isn't as good a "team player" as Jane expected, but she does get her work done and has come up with some astounding new ideas. The biggest problem is that, in meetings, Carrie always wants to have the last word, to be "right," and she'll keep pushing until the rest of the group agrees to do something her way. Jane can see that Carrie's behavior is starting to take a toll on the team's morale, so she has to decide how to handle this.

 

What do you think are some possible causes of Carrie's behavior? Might anyone other than Jane be expected to intervene to improve the team's interpersonal dynamics?

Page 333