VIDEO INCIDENT: ROUGH AT THE EDGES
Caffeine and Crullers has hired two new managers in recent months. General manager Jane Sutton has spent some time helping them get acclimated, but she is not happy with the progress of Carrie Fishman, director of operations. Carrie isn't as good a "team player" as Jane expected, but she does get her work done and has come up with some astounding new ideas. The biggest problem is that, in meetings, Carrie always wants to have the last word, to be "right," and she'll keep pushing until the rest of the group agrees to do something her way. Jane can see that Carrie's behavior is starting to take a toll on the team's morale, so she has to decide how to handle this.
What do you think are some possible causes of Carrie's behavior? Might anyone other than Jane be expected to intervene to improve the team's interpersonal dynamics?