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Performance Measurements - Period 5, Cumulative
Indices
Statistical EAC's
Budget Planned Earned Actuals
EAC
EAC EAC,
EAC
FAC,
EACH
EAC,
Control Account
BACK
(BCWS)
(BCWP) (ACWP)
EAC
SPen TCPlane (remaining) (CPI..) (CPL.) (CPI,) (SPL...) (SPI,,*CPL..) (55Pl, +.5CPI.)
21.3 Customer Service Solution Design
122
122
110
100
120
2.1.4 Customer Service Information System
567
321
455
700
21.5 Trained Customer Service
Representatives
32
170
2.1.6 Customer Service Work Area
1,345
145
153
132
1,345
2.1.7 Program Management
230
101
101
110
230
Period By Period Cost Performance Indices (CPI)
Formulas:
Performance Factors:
CFI =
Eamed
BCWP
Measurement Periods
Actuals
ACWP
EAC, - CPI
Last 3
5
SPI =
Earned
BCWP
Control Account
Periods
Planned
BCWS
FAC, CPleur (51 period)
2.1.3 Customer Service Solution Design
0.7
1.4
13
1.3
TCPIAC
BAC - Earnedum
BAC -BCWP
BAC- Actuals..
BAC - ACWP
EAC, > CPI,, (last 3 periods)
2.1.4 Customer Service Information System
0.4
05
0.6
EAC, = Actuals + (BAC - Earned) = ACWP + (BAC - BCWP)
EAC - SPI
2.1.5 Trained Customer Service
14
0.6
Representatives
0.7
0.6
EAC,, = Actuals +
BAC - Earned
Performance Factor
EAG - SPIam x CPlum
= ACWP +
BAC - BCWP
2.1.6 Customer Service Work Area
15
1.2
Performance Factor
1.2
EAC, 5SPlum + .5CPI,
2.1.7 Program Management
1.0
1.0
10

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