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Imagine that you work in a busy emergency room of a large hospital. It has been a very hectic day. Many

patients have been admitted to the emergency room, and you have to perform ECGs on most of them. The charge nurse requests that you or anyone would do an ECG on a patient who has just been admitted for chest pain. You go into the room where the patient is waiting. He immediately starts to yell at you. He claims that he is in severe pain and wants something immediately for pain. He says that this is a very inefficient hospital, and he wants to leave and go to another hospital. What do you say to the patient? How do you attempt to calm him? What emotions do you imagine he is feeling? What emotions are you feeling? Should you call the patient's nurse or doctor? What do you tell the patient about why he needs to have an ECG? What should you say or not say to the patient about his sensation of pain? 

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