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Case 9-17 Linda Stanley and State University (Legacy Systems to an ERP) CoC Linda Stanley is the Vice President for Computing and Information

Case 9-17
Linda Stanley and State University (Legacy Systems to an ERP) C£oC
Linda Stanley is the Vice President for Computing and Information Services at State
University (SU), a large, urban university that has experienced a 3% growth in enrollments
every year for more than a decade. The university how has almost 27,000 students,
just under 12,000 faculty and staff, nearly $1 billion in revenues, and can currently
accommodate 5,000 students in residence halls. In addition, the state legislature has
financially supported infrastructure development for SU to help accommodate the sustained
growth in enrollments. The campus has significantly and positively impacted the visual
appearance and the economy of the city where it is located.
The number of legacy systems across campus has adequately served SU in the past, but
with the growth in enrollments, the university has also increased the number of faculty,
support staff, and services. Currently, the core applications at SU include Blackboard, Lotus
Domino, web self service, and legacy administrative applications for all other purposes.
In recent meetings with the Provost of the university, Linda and her staff have responded
to a number of concerns and problems from the Deans of academic departments on
campus, as well as a number of the support departments, such as payroll, student financial
aid, and HR. As Linda pointed out to the Provost and Deans, universities have unique
technology challenges, such as an open technology environment 24 hours a day, 7 days a
week, and that is 365 days a year, not just when school is in session. She also mentioned that
SU has other factors that impact the effectiveness of IT services, such as their urban location and the rapid growth of the university over the past decade. Linda reminded : t
that she and her staff were diligently working on a number of major technology
for SU, including network reengineering, email consolidation, telephony mocr~
helpdesk/customer care redesign, and classroom technology.
Last week, the Provost called Linda and asked her to meet him at the coriVi
the Student Commons—he wanted to ask her opinion about a technology issoi
discussion, the Provost reflected on the growth of SU and wondered aloud if the urr
might be at a stage of maturity where they really should consider the entire tecasa
infrastructure of the university. He pointedly asked Linda what she thought—~r _ -
consider purchasing an ERP?
Of course, Linda was not prepared to discuss this question in great depth and
Provost that she would do some research and make an appointment in a coupk ci
to have a more meaningful discussion of the issue. When she returned to her ••:••
scheduled a meeting with her staff for the next day so that she could go over t E
request with them and then assign different parts of this research project to them
reminded everyone that they had a limited amount of time to pull the tnformaticr
and that she needed to deliver the Executive Summary to the Provost in the s
NOTE: Some Internet research is required to properly respond to the folioquestions.
1. Search the Internet and find ERP solutions that might be suitable for a univcr
as SU. What are the primary modules for this type of ERP? Briefly describe the :
of each module.
2. What business processes would most likely be affected if SU implemented an
3. Because this is a state university, the Board of Visitors and the State Legist
need to see a report on the expected costs and benefits of an ERP, both tir.
intangible. Although you don't have any dollar amounts, identify some
benefits that Linda should include in her executive summary.
4. Should Linda use consultants? If so, what types of support should she exp
5- Search the Internet—can you find an expected timeline for implementation at a university? Do you think Linda should include a possible timeline in her
the Provost? Why or why not?

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