the release of information processing unit is expected to respond to routine requests for information within 5
working days of receipt. work measurement data collected for one month reveals the following;
Total routine requests received: 200
Requests responded to in 6 days: 100
Requests responded to in 2 days: 100
a. What is the average turnaround time for routine requests in the ROI unit?
b. What is the performance variance from the standard of 5 days? Explain your answers.