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the release of information processing unit is expected to respond to routine requests for information within 5

working days of receipt. work measurement data collected for one month reveals the following;

Total routine requests received: 200

      Requests responded to in 6 days: 100

      Requests responded to in 2 days: 100 

a. What is the average turnaround time for routine requests in the ROI unit?

b. What is the performance variance from the standard of 5 days? Explain your answers.

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