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Jack: Hello, I would like to order 12 dozen red roses for my mother
for Mother's Day". She lives in Glendora, CA.
Jill: The current price for 12 dozen red roses (144 roses) is $599, we
take Visa, MasterCard and American Express, and that price includes
delivery anywhere in Glendora.
Jack: Wow, sounds good! Here's my credit card information, I'll take
the 12 dozen roses.
FTD contracts with Flowers R Us (FRU) to deliver flowers in the
Glendora area. FRU contacts mom the day before the delivery to
confirm her address. Mom was very excited for the upcoming
delivery, because just yesterday she had ordered flowers from ABC
flowers for a funeral she was attending. Mom decided to bring her
son's flowers to the funeral and canceled her order with ABC
The next day the delivery person from FRU showed up to mom's
front door with the 12 dozen yellow flowers and asked for an
additional $100. FRU states that they couldn't deliver the flowers
because FTD should have charged her son $699. Although Mom
reluctantly pays the extra $100 for the 12 dozen roses, she is not
satisfied because Jack was promised 12 dozen red roses not yellow

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