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11 When a company tests products to ensure that the goods and services are produced in accordance with design specifications, it is engaged in?

11

When a company tests products to ensure that the goods and services are produced in accordance with design specifications, it is engaged in?


12.What is the name given to determining what a product will look like, what options it will have, where it will be made, and other variables that arise when a company has an idea for a product and moves it into research and development?


13. of materials is the sequence of workstations that the materials will follow in the production process.



14.Utility is the ability of a good or service to satisfy a human need. Which type of utility is the concern of operations management?

a. Possession utility

b. Form utility

c. Time utility

d. Place utility


15.involves three phases to convert an idea that meets customer needs to an actual good or service.

16.Once the production process begins, a company must engage in operations control, which includes purchasing, inventory control, scheduling, and quality control. What is the objective of purchasing?

a. To obtain and track all raw materials that will become part of the production during the production process

b. To ensure that required materials are available when they are needed, in the proper amounts, and at minimum cost

c. To obtain the required materials, supplies, components (or subassemblies), and parts from other firms

d. To develop a working relationship with suppliers built on trust


17. is/are characterized by being consumed immediately, being provided when and where the customer desires them, is/are labor-intensive, and has/have a high degree of customer involvement.

18.The manufacturing process requires the use of a variety of technologies. Which of the following is not one of the technologies used in the manufacturing process?

a. Virtual reality

b. Robotics

c. Automation


d. Flexible production systems

19.Manufacturing in the United States has dropped significantly, however the cost of manufacturing has decreased. Which of the following can be attributed to the increase in manufacturing productivity in the United States?

a. Innovation and skilled workers

b. Innovation and technology

c. Reduced competition and outsourcing

d. Technology and abundance of workers

20.What do business people mean when they talk about lean manufacturing?

a. Eliminating nonvital services to increase profits

b. Using as many recycled products in the manufacturing process to reduce the carbon footprint of the industry

c. Reducing resources to increase productivity and increase the ability to compete globally

d. Eliminating waste from all of the activities required to produce a good or service

21.refers to the degree to which resources are physically changed during the conversion process.

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