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QUESTION 1

If the message is about conveying procedures

or instructions, what type of message should be used?

 

a.      Analyzing

 

b.     Informative

 

c.      Persuasive

 

d.     Goodwill

 

QUESTION 2

Jackson needs to get his work team to stop what they've been passionately working on and, instead, tackle a less exciting assignment and complete it by Friday. Which type of message should Jackson utilize?

 

a.      A type of informative training.

 

b.     A type of demand.

 

c.      A type of goodwill message.

 

d.     A type of persuasive message.


QUESTION 3


Which of the following does not occur due to goodwill messages? 

 

a.      Motivates employees.

 

b.     Creates camaraderie.

 

c.      Brightens employees' moods.

 

d.     Organizes employee development.

 

e.      Develops long term relationships.


QUESTION 4

Which of the following is not an example of how to build goodwill in a message?

 

a.

Be respectful, not demanding.

 

b.

Be modest, not arrogant.

 

c.

Be aggressive, not understanding. 

 

d.

Be polite, not sarcastic.

 

e.

Be positive and tactful, not negative and condescending.


QUESTION 5

Choose the correct pattern for delivering a negative mesage:

 

1. Context (or buffer)

2. Explanation or details

3. The main point or message

4. Goodwill closing

 

1. Main point or news

2. Explanation of details or facts

3. Goodwill closing

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