I need to make a claim letter to Quantum Enterprises that documents the problem and states the action I want to be
taken. Do I need to add any information I feel is necessary and circle the correct choice to the four questions at the end.
As marketing manager of Caribou Mountain Ranch, I am very annoyed with Quantum Enterprises. Quantum provides imprinted promotional products for companies. My resort was looking for something special to offer in promoting its vacation packages. Quantum offered free samples of its promotional merchandise, under its "No Surprise" policy.
I figured, what could I lose? So on January 11, I placed a telephone order for a number of samples. These included three kinds of jumbo tote bags and a square-ended barrel bag with fanny pack, as well as a deluxe canvas attaché case and two colours of garment-dyed sweatshirts. All items were supposed to be free. I did think it odd that I was asked for my company's MasterCard number, but Quantum promised to bill me only if I kept the samples.
When the items arrived, I wasn't pleased, and I returned them all on January 21 (I have a postal receipt showing the return). But my February credit card statements showed a charge of $239.58 for the sample items. I called Quantum in February and spoke to Lane, who assured me that a credit would be made on my next statement. However, my March statement showed no credit. I decide to write and demand action.
I have to circle the correct choice in the following items. After circling the choices, I have to make a claim letter that documents the problem and states the action I want taken. Add any information you feel is necessary. Address my letter to Ms. Kayla Tutshi, Customer Service, Quantum Enterprises, 1505 Victory Drive, Kamploops, BC V2C 4X3
1. To open this claim letter, you should
a. Provide a complete chronology of what happened with all the dates and facts
b. Tell Quantum how sick and tired you are of this game it is playing
c. Explain carefully how much of your valuable time you have spent on trying to resolve this matter
d. Describe the action you want taken
2. In writing this claim letter, you should assume that Quantum
a. Regularly uses this trick to increase its sales
b. Made an honest mistake and will rectify the problem
c. Has no intention of crediting your account
d. Reacts only when threatened seriously
3. In the body of this claim letter, you should
a. Describe briefly what has taken place
b. Refer to specific dates and names of people contacted
c. Enclose copies of any relevant documents
d. all of the above
4. The closing of this claim letter should
a. Refer to your lawyer, whom Quantum will hear from if this matter is not settled
b. Explain what action you want taken and by when
c. Make sure that Quantum knows that you will never use their products again
d. Threaten to spread the word among the travel industry that Quantum can't be trusted