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Question

Write a claim letter for the following scenario:


I am a marketing manager of Whistler Mountain

and I am very annoyed with AQUA Enterprises. AQUA provides imprinted promotional products for companies. My resort was looking for something special to offer in promoting its vacation packages. AQUA offered free samples of its promotional merchandise.

I figured, what could I lose? So on January 11, I placed a telephone order for a number of samples. These included three kinds of jumbo tote bags and a square-ended barrel bag with fanny pack, as well as a deluxe canvas attaché case and two colours of garment-dyed sweatshirts. All items were supposed to be free. I did think it odd that I was asked for my company's MasterCard number, but AQUA promised to bill me only if I kept the samples.

When the items arrived, I wasn't pleased, and I returned them all on January 21 (I have a postal receipt showing the return). But my February credit card statements showed a charge of $239.58 for the sample items. I called AQUA in February and spoke to Paula, who assured me that a credit would be made on my next statement. However, my March statement showed no credit. I decide to write and demand action.

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