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5. Improving Tone and Clarity

The clarity and tone of a message are improved when you use

positive and courteous language.

Choose the best revision for the following sentence.

Unfortunately, we had a hard time completing the report; we deserve an extension.

We request a brief extension to complete the report.

You should give us an extension on the report because we aren't done yet.

We still aren't done with the report. We need an extension.

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