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Question 1

2 pts

Collective bargaining:

Group of answer

choices



describes the procedure used to get an employer to settle a dispute in favor of the employees


describes the grievance procedure in labor agreements


is the term used for electing union officials


is the process of negotiating labor agreements


refers to the actions taken by a group that collectively boycotts a product

 

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Question 2

2 pts

Since Cate Langton was hired in the marketing department of a consumer products manufacturer, she has worked in its public relations department, she has worked in its advertising department, and she has worked to help design collateral sales material and point-of-purchase displays. Next week she will go out on the road as a salesperson. What method of training is Langton's employer using?

Group of answer choices



mentoring


job rotation


simulation


work sampling


programmed instruction

 

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Question 3

2 pts

The first step in performance planning and appraisal is to:

Group of answer choices



create orientation program for employees


give every employee an aptitude test


establish performance standards


determine which employees have seniority


provide feedback to top management

 

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Question 4

2 pts

_____ is the settling of a labor-management dispute by having a third party make a binding decision.

Group of answer choices



Dispute regulation


Compromise


Arbitration


Mediation


Conciliation

 

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Question 5

2 pts

Human resource management is the process of _____ people in order to achieve organizational goals.

Group of answer choices



evaluating


hiring


developing


motivating


doing all of the above

 

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Question 6

2 pts

One of the three basic functions performed by the Equal Employment Opportunity Commission is:

Group of answer choices



the creation and updating of universal job descriptions and job specifications


mission statement assessment


mentoring assessment


developing diversity management plans


on-the-job training

 

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Question 7

2 pts

Penny Clovis works as a maintenance supervisor for a large hotel. She is new in her position and the first woman to ever hold this position for this hotel chain. Clovis has become increasingly concerned about negative statements she has overheard like, "Well, Penny's promotion should get the affirmative action people off our back for awhile." According to the definition, does Clovis have a grievance?

Group of answer choices



Yes. She should write formal complaint and sent it to the hotel chain CEO.


Yes. She should report it at once to her immediate supervisor.


NO. She does not have a grievance because there is no contract violation here.


Yes. She should report it immediately to her union steward.


Yes. She should encourage her employees to strike.

 

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Question 8

2 pts

In which of the following industries would you expect to find the most rapid growth of unionization?

Group of answer choices



the health and beauty products manufacturing industry


the mining industry


the automobile manufacturing industry


the fast-food industry


the pet food industry

 

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Question 9

2 pts

If a unionized company has a(n) ______ shop, the workers do not have to join the union, and they do not pay dues or fees to the union.

Group of answer choices



agency


union


closed


open


managed

 

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Question 10

2 pts

Employers set up _____ to expand job opportunities for women and minorities.

Group of answer choices



fair labor standard programs


progressive employment programs


equal-job-equal-pay programs


employment development programs


affirmative action programs

 

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Question 11

2 pts

The term ______ refers to the employees who are eligible to vote and who will be represented by the union.

Group of answer choices



collective unit


union aggregate


bargaining unit


strike group


certified group

 

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Question 12

2 pts

Which of the following actions would be deemed illegal by the Occupational Safety and Health Act?

Group of answer choices



The employer discriminated because of disability.


The employer paid less than minimum wage.


The employee failed to pay a medical insurance premium.


The employer let an employee work without a required steel hat.


The employee came to work late.

 

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Question 13

2 pts

Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems. Every six months Djuna's sales manager gives him feedback by showing Djuna a comparison between his actual sales figures and his sales objectives. This feedback is called a _____ appraisal.

Group of answer choices



prospective


projected


performance


compensation


controlled

 

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Question 14

2 pts

Wolfgang Reithofer, a human resource manager at an Austrian brick making company, gathers information about various jobs within the company and specifies the skills and knowledge needed to do each job well. Reithofer is responsible for:

Group of answer choices



skill inventories maintenance


external and internal job-task matching


job management


job analyses


task orientation

 

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Question 15

2 pts

Which of the following statements about national unions is true?

Group of answer choices



If faced with declining memberships, national unions cannot merge with each other; they must dissolve.


None of the above statements about national unions is true.


National unions are sometimes called union conglomerates.


A union must have more than a million members to be categorized as a national union.


The number of national unions has steadily declined since the early 20th century.

 

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Question 16

2 pts

The final stage in a typical employee grievance procedure is:

Group of answer choices



the dissolution of grievance committees


the meeting of the employer, the union steward and the employee who lodged the grievance


an admission of wrong and a formal apology


the rewriting of the formal contract to prevent this grievance from ever occurring again


arbitration

 

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Question 17

2 pts

Which of the following describes the first step in the union organizing process?

Group of answer choices



NRLB clears the way for a vote on whether to unionize.


Employees request a visit from union officials to determine which union will be the best match to their needs.


Employees set up objectives which unions will need to achieve.


Employees select a list of alternative unions.


Union makes contact with employees.

 

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Question 18

2 pts

Robin Banyan applied for a job at Shane Printing, which is unionized. She was told that she need not join the union and did not have to pay union dues if she did not want to. Shane Printing's labor contract supports a(n) _____ shop.

Group of answer choices



closed


open


managed


union


agency

 

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Question 19

2 pts

Jon Schwartz is an electrical engineer. He works as a temporary worker for a contracting company that builds germ-free rooms for university researchers. While he likes the extra income, he would much rather stay home and work on the novel he is writing. His wife earns a six-figure income so money is not an issue. Schwartz is an example of a(n):

Group of answer choices



white-collar escapee


outsourced worker


conditional employee


contingent worker


unpromotable employee

 

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Question 20

2 pts

Which of the following factors affects an employee's compensation?

Group of answer choices



all of the above


the organization's pay structure


wage and salary surveys


the level of labor competitiveness in the area


the firm's financial condition


Question 21

2 pts

What is a contingent worker?

Question 22

2 pts

What are the two primary sources of job applicants?

Question 23

2 pts

What is the first step in human resource (HR) planning?

Question 24

2 pts

When companies like Sony offer rebates in their advertising, customers' requests for the rebates are processed by another company hired by Sony for this purpose. What is the term for this practice of hiring outside help?

Question 25

2 pts

Which law is responsible for establishing the minimum wage?

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