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  1. You are hoping to interview one of the other drivers. He is reluctant to talk with the "other

side" and rudely refuses your first attempt to make an appointment. How would you use the communication skills you have learned in this course to re-establish your relationship with the claimant in order to achieve a positive outcome?                                                                                                                                                                                                         (15 marks)

  1. Explain for Mr. Nguyen what the claims process will be as you assess and adjust his claim.             (10 marks)

  1. How will you manage Mr. Nguyen's expectations of the claims process?                                                (5 marks)

Identify five (5) types of suppliers of supporting services you will use in the loss adjustment. What supporting services will you most likely use in this type of claim?                                                                                       (13 marks)

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