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Since Tim Cook became CEO of Apple, several major product launches...

Since Tim Cook became CEO of Apple, several major product launches missed publicly announced shipping dates, causing inconvenience and possibly harming Apple's reputation among those who were planning to buy the products. While this could impact all areas of the balanced scorecard, which was probably most affected by these delays?


a. Financial

b. Customer

c. Internal business processes


or


d. Learning and growth

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