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Question 1Select one:a. Speedb. Costc. Qualityd. FlexibilityQuestion 2

Which performance objectives do Officeconomix (Pty) Ltd focus most on?

A marketing strategy specifies a target market and a related marketing mix.

Select one:

a. False

b. True


Question 3


Identify the managerial function out of the following functions of HR managers.

Select one:

a. development

b. organizing

c. procurement

d. performance appraisal


Question 4


The Japanese manufacturing strategy of recognizing the numerous opportunity costs of carrying inventory results in:

Select one:

a. decreased service level

b. increased safety stocks

c. decreased lot sizes

d. increased order quantities

Clear my choice


Question 5


The problem with target marketing is that it limits the firm to small market segments.

Select one:

a. True

b. False



Question 6


Interpersonal skills necessary to accomplish or understand the specific kind of work done in an organization.

Select one:

a. False

b. True



Question 7


Sales promotion includes all promotional activities other than advertising, personal selling and ___________________________.

Select one:

a. Production

b. Publicity

c. Coupon

d. Advertisement



Question 8


When planning involves specific objectives (covering a period of years) that are then written down and made available to organization members with specific action programs for achieving the goal, which of the following types of planning was used?

Select one:

a. economic planning

b. informal planning

c. environmental planning

d. formal planning

Question 10


The only way for an organisation to overcome a skills gap is to re-train staff.


a. True

b. False




Question 11


_______________________is about matching market opportunities to the organization's resources (what it can do) and objectives (what management wants to do).


a. Marketing communications

b. Market research

c. Market segmentation

d. Marketing strategy


Question 12


The mass marketing approach is more production -oriented than marketing-oriented.

Select one:

a. True

b. False



Question 13


Job descriptions focus on the job, while job specifications focus on the person.

Select one:

a. False

b. True


Question 14


Which type of processing system would be least likely to produce goods for inventory rather than for a specific customer request?

Select one:

a. continuous

b. batch

c. assembly

d. job




Question 15


Which of the following is a single used plan?

Select one:

a. standard procedures

b. budget

c. rules

d. policies


Question 16


A target market consists of a group of consumers who are usually quite different.

Select one:

a. True

b. False




Question 17


The 'process by which the experience of everyday life is becoming standardised around the world' through the free flow of four major components: goods and services, people, capital, and information is referred to as:

Select one:

a. domestic competitiveness

b. globalization

c. joint venture

d. regional development


Question 18


Performance standards should be specified in broad subjective terms.

Select one:

a. False

b. True




Question 19


The actual achievements compared with the objectives of the job is:

Select one:

a. Job performance

b. Job evaluation

c. Job description

d. None of the above

Clear my choice



Question 20


An effective performance appraisal system can create competitive advantage by directing employee behaviour towards organisational goals.

Select one:

a. True

b. False


Question 21


Conceptual skills depend on the manager's ability to think in the abstract.

Select one:

a. True

b. False


Question 22


High-performance work practices are those that lead to high individual and high organisational performance.

Select one:

a. False

b. True


Question 23


________________ denotes that services are produced and consumed simultaneously.

Select one:

a. Variability

b. Reliability

c. Inseparability

d. Perishability

Clear my choice



Question 23


________________ denotes that services are produced and consumed simultaneously.

Select one:

a. Variability

b. Reliability

c. Inseparability

d. Perishability




Question 25



Values influence and cement the organisation's culture, strategy and structure.

Select one:

a. True

b. False

Clear my choice




Question 26


Marketing (strategy) planning is the process of deciding how best to sell the products the firm produces.

Select one:

a. True

b. False




Question 27



What are the input resources to any transformation process?

Select one:

a. Information, materials and customers

b. Staff, facilities, materials, information and customers

c. Processes, people and parts

d. People and machines

Clear my choice



Question 27


What are the input resources to any transformation process?

Select one:

a. Information, materials and customers

b. Staff, facilities, materials, information and customers

c. Processes, people and parts

d. People and machines

Clear my choice




Question 29


The first peripheral group of employees in organisations are those with good career prospects.

Select one:

a. False

b. True






Question 28


Which of the following activities is NOT a direct responsibility of operations management?

Select one:

a. Planning and controlling the operation

b. Designing the operation's products, services and processes

c. Developing an operations strategy for the operation

d. Determining the exact mix of products and services that customers will want

Clear my choice





Question 30


Which of the following are tasks of the human resource manager?

Select one:

a. provide advice on the human resource policy

b. determine whether employees are doing their work properly

c. provide advice to functional managers

d. a and c



Question 31


The following is (are) concerned with developing a pool of candidates in line with the human resources plan.

Select one:

a. Development

b. Training

c. Recruitment

d. All of the above

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