You have received a written complaint from a customer. The letter reads: Dear Manager, On Thursday, I purchased a set of your maths textbooks,...
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You have received a written complaint from a customer. The letter reads:Dear Manager,

On Thursday, I purchased a set of your maths textbooks, entitled 123 Basics, from your head office for the full purchase price as advertised in your latest catalogue.

The maths books are not what I expected. You were advertising that they are for basic maths, however, when we opened the books, we discovered that they are for advanced students only.

I believe that you have put the incorrect cover on the textbooks, or you have falsely advertised. I travelled over 100 kilometres to your head office so that I could purchase these books as they were no longer available from our local supplier. I am highly disappointed and expect a resolution.

I have enclosed a copy of my receipt.

I look forward to your timely response to this matter. Please call me if you have any further questions.

Sincerely,

Customer

How might you negotiate a resolution for this complaint

Answered by Expert Tutors

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